07426 870281 
07910 322406 

Covid-19 Policy & Procedures 

Like all businesses, we have prepared a COVID-19 risk management policy to keep our clients safe. 
We realise some people prefer to sit in a room with their therapist, and the measures below will allow new and existing clients to experience our services in this way. 
We understand that many people continue to work from home, with uncertainty around the use of public transport, and the continuing social distancing recommendations, remote online sessions may be a better option for you and these are still available. 

New Procedures 

We have changed our face to face procedures to ensure your safety and also to comply with the government guidelines and they include the following requirements and changes: 
We ask that you arrive no more than 5 minutes before your appointment time. 
We will wear protective visors during the session, if you feel safer wearing a mask/visor to a session please do so. Masks can be provided if required. 
We will keep hand sanitisers that contain at least 60% alcohol in the office and the waiting room, please ensure this is used both on entry and on leaving the Louis Pearlman Centre. 
The session may take place in a larger room training room (when available) to allow improved ventilation. When this is not possible, we will ensure our seating arrangements provide a minimum 1.5 metre distance between ourselves. 
There will be no handshaking at the beginning or end of sessions. 
Unfortunately, we are not able to offer our usual complimentary drinks. However, bottled water and disposable plastic cups will be available for your comfort. 
Our confidentiality rules have changed due to Covid-19 and the soon to be implemented Government track and trace app. We will discuss this with you at your session. Please be assured the actual nature of you visit will not be at risk or open to discussion with any party. 
Payment to be made where possible by bank transfer. 
Clients that become unwell are asked to stay home if they have a fever, shortness of breath or a cough, or have been exposed to someone who shows signs of COVID-19. 
In addition to our own changes the Louis Pearlman centre has also had to make a risk assessment as a consequence of COVID-19 and their revised procedures are detailed below: 
We understand the challenges and disruption COVID-19 is having on quality of life, social connection and mental health we are here to support you in these uncertain times. We look forward to seeing or hearing from you soon. 
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